Robert was speaking
today at Tomlinson Zlisko LLP, a Silicon Valley law firm. About 30 people have
come to attend the talk. Our host, Richard Hornig, explains that the firm organizes this speakers series
regularly, and mentions when introducing Robert, that they are
representing one of the bloggers recently sued by Apple. This post is a rough transcript of today's discussions.
Robert starts by showing
the latest cover of BusinessWeek, which talks about blogs (gee, yet another one) and
quips about the fact that he did not expect when starting his blog five years
ago that he would tell Ballmer what to do (on the gay rights issue, that is).
The word of mouth network is building up, thanks to technology like Instant Messaging, Skype,... The new communication paradigm is for blogs to break news, and then see them appear on the front page of traditional media.
Robert uses the aforementioned incident, that was originally pointed to him by a few of his readers, linking to this piece from the Stranger, a small Seattle newspaper, from Thursday last week. Other bloggers linked to it thanks to the exposure given by Robert (and others), and then that news was on the front page of the New York Times three days later, on Sunday. On the Friday, Ballmer, who was called off by Scoble, sent a global email to Microsoft employees on the issue. Robert asked Microsoft PR about the right to publish the letter, and a rant. Then on Sunday, 3 guys from the US, Europe and Australia did a podcast on the topic. This demonstrate how quickly news show up and go across the blogosphere, and the rest of the media.
This also shows the challenge faced by PR professionals, who now need to track proactively the blogosphere for positive, and negative, news about their product/company in order to prepare appropriate countermeasures, just in case.
Blogs developed
quickly both because it is easy to produce, and easy to discover. Robert shows the original ping server, Weblogs.com, and explains that at the very beginning of the blogging movement, Dave
Winer was using it to read every posts - where there were 200 blogs or so, and point to them. Way back when, it used to be very difficult to be referenced by Yahoo or
Google, even if one had a lot of readers and relevance. Now Google, Yahoo and
the new search engine crowd (Pubsub, Technorati, Feedster) discover blogs as they post.
Blogs also provide real-time information about referrers, as
opposed to periodic traffic reports offered by website hosters. Robert called this "cross domain
conversationability", and uses it to figure out who is sending him traffic, starting by the smallest referrers in order to discover up-and-coming bloggers.
Robert then explains the basics of Permalinks, allowing one to point to a precise piece of information, enabling a more granular access, and Syndication, provide the ability to easily integrate large amounts of information. He then goes on to RSS, the protocol allowing for the syndication of any content to happen, and lists COTS RSS aggregators, predicting that IE 7.0 will have a RSS reader embedded.
Even though the blogosphere is still relatively small (20+ million blogs), watching the topics mentioned provides a good indication of what is happening, and allows one to project trends based on the early traffic. The buzz that started around Halo 2, the Apple Shuffle,... were such indicators.
Because blogs are amplifiers and the amplification happens through links, the linking behavior is what provides visibility through search engines like Google. Robert showed that Tomlinson Zlisko does not exist per se because it does not show on the first page of Google for "Silicon Valley Law Firm".
Robert predicted that as long as Google will keep on providing "fuel" to the blogosphere, blogs will maintain their growing importance.
The questions session then begins:
- The first is about legal implications, as to what can be said, video-ed, etc. Microsoft PR watches carefully IP and trade secrets, and checks "Channel 9" videos to make sure they comply. But Robert's blog is his personal production which is not moderated or reviewed.
- The second deals with disclosures and SEC issues. Robert responds that there are checks and balances in place to make sure that no "secret" information is leaked or disclosed (example of a Jim Allchin interview during which no demo was allowed).
- I asked about the Microsoft blogging policy. Robert said that most was already in the employment agreement: "The same rules apply as to what can be talked about in the bar or in the blogosphere". Number one rule: "Be smart". He explains that corporate culture is like a membrane, it can be pushed a bit, but can also push back. He relies on co-workers to help figure out the boundaries, and where/when they can be challenged.
- Blogging has changed the way companies develop and market products. He shows Channel 9, which is the first site implementing "Open Source Marketing" - showing executives in their office, filmed with portable cameras, and limited editing. And then customers can comment directly on these posts, and share their views.
- Someone asks about blogging demographics or geographies. Robert uses "Les Blogs" as example that this is an international trend, without any specific age group - though there are products specifically targeting the youth audience (LiveJournal, Skyblogs).
- Another question is about how blogs can be leveraged for a business. "Be passionate and authoritative". Go out there,
be helpful, informative, get people to link. Robert gives the example of the English Cut, the blog of an English tailor who used to sell less than 4 suits a month, and now is over 40 suits in the same period of time. Just because he created a blog demonstrating his skills: creating very high quality suits, at over $3,000 a piece.
I also mentioned the blog of Dennis Crouch, Patently Obvious, which focus on Patent law and interesting cases. By building that brand, I ventured that this must have brought quite a bit of business to his firm. Another example is Steve Rubel and his employer, Cooper Katz.
Because the audience was not blog savvy (only 3 bloggers were in attendance), Robert had to stick to basics. But this is also how blogs can be evangelized.
More:
- A wiki setup by Rebecca Mc Kinnon: Blogging basics
- An interesting post listing corporate blogging resources
- A wiki on the same topic: The PR Wiki
- Neville Hobson (a PR man himself, and co host of the For Immediate Release podcast) comments on the BW article.
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